Discover + Plan

All great relationships start with a powwow. We’ll grasp your goals and learn about your business. We’ll research your competitors, identify how we can make an impact, and help exceed your customer’s needs. We work closely with you to refine your ideas and present options and a clear path to help you achieve your goals. 

And we don’t dive in. Our team will evaluate your current site from a natural ranking and usability perspective – learning how visitors are engaged and converted. Being a fully integrated digital agency also means that our SEO experts are involved from the get-go, ensuring your site is a primed for targeted, natural search.

User-centred design

Our user-centred approach encompasses research and design tactics that embrace users’ needs at each stage of the design process. By keeping users front of mind, they remain central to our design decisions, resulting in a UX crafted to their exact needs.

Our core design drivers:

  • We grasp the context of use - who are the target users, why are they using your site, and under what conditions

  • We identify your business needs - combining them with user goals that must be met to realise online success  

  • Our experts then craft your solution – in stages; from wireframes & design concepts into an interactive UX 

  • Continual evaluation – via usability testing, and ideally with real users is integral to a solution primed for performance

01. Hybrid Wireframing

Based on user journey mapping and content planning, this functional phase doesn’t take branding or styling into account. This ensures we’re making best use of screen real-estate to structure your site, organise your content and signpost users. 

Embracing our ‘form follows function’ approach, this stripped back layout stage is especially key to delivering an optimal user experience on mobile.  All wireframes are loaded onto our prototyping platform to support interact-feedback-refinement cycles.

0.2 Art direction

We are a collective of creative and practical minds, and we'll work with you to develop your new or existing branding into a creative and usable digital solution. Through a brand and UX moodboard, we compile and illustrate potential routes in a visual and collaborative way. 

This board references other aspirational brands - providing an early steer on your art direction, and encompassing your brand tone of voice/personality, visual communication, usability, typography & colour-use. 

0.3 Visual / UI Design

Combining the earlier wireframing with art direction and content mapping, our UI Designers can flex their creative craft through user interface concepts that reflect your brand and achieving instant resonance with visitors.  
Our digital products and websites not only look great but need to engage and convert users  across a range of devices and platforms. All designs are presented as a usable prototype, allowing you to interact, navigate and provide constant feedback.

0.4 Interactive Design

With the UI Designs set, our UX experts will carefully layer a richer, more memorable and effective UX through techniques including hover effects, transitions, reveals, 'rich content', video and animation.  
Continual feedback from our clients helps refine the UX – with accessibility and mobile responsiveness considered key drivers. Leaving you with a polished and primed UX to make you feel savvy and ahead of the pack.

0.5 Content Creation

Websites are essentially interfaces for accessing and consuming content. Our content creators know the importance of releasing engaging and topical content that builds your brand, audience and sales. With your website structure, layout and art direction in place, we will plan what is needed across copy, images, videos, icons and infographics for launch.  
As well as optimising content for targeted search, we love helping clients with ongoing creative content beyond launch and across other digital touchpoints including Socials and Email.

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Scot JCB

Development + testing

We can code from the ground-up but we think it makes far more sense to stand on the shoulders of giants with industry-leading and globally supported platforms when powering our clients’ digital presences. 

Our development team has extensive knowledge of Umbraco, WordPress, Shopify, and SilverStripe -combined with the all-important proven experience of supporting successful and complex builds in the wild.  

Fundamental to this sustained success is ease of use from an admin perspective combined with the ability to expand these solutions as your business continues to evolve. This extends to seamless integration with 3rd party platforms across: marketing, CRM, financial, inventory, live bookings & eCommerce.

Meet Umbraco, your new favourite CMS

For more than 15 years, Umbraco has been our CMS of choice from a design, build and marketing perspective. Today, this simple yet powerful platform continues to hit the spot for us and our clients. Built on trusted Microsoft.NET and being open source means continual improvement through a global and passionate development community.  

Your UX is as unique as your brand, with Umbraco there are no rigid templates or design limitations. And with features including permission-based access, page previews, version roll-backs, audit trails, content scheduling with expiry-set you can manage your site with complete confidence. 

Umbraco Open Source CMS

Prefer WordPress? We’ve got you covered

Our team is equally specialist in crafting custom WordPress sites that will excite and enhance your audience as well being fast, flexible and secure. There’s no off-the-shelf solutions, WordPress themes or short-cuts here. Only bespoke builds and a UX that reflect the unique qualities of your brand and offering in supporting your business goals and that speak directly to your target audience. 

We use WordPress to create everything from multi-lingual online shops and booking systems to digital magazines and visitor experiences. And because it’s completely customisable, we can make your site talk to almost any 3rd party platform or indeed anything you throw at us. 

Best in-class eCommerce, without the fuss

Whether you’re migrating an existing eCommerce site or starting from scratch, Shopify is a powerful marketing tool, packed with features to boosts sales and brand loyalty.  

As a Shopify Partner, we love setting our clients up with a custom online stores; centring on product promotion and conversion optimisation. Handling everything from marketing and payments to secure checkout and shipping, Shopify leaves us to focus on making your online shop look stunningly impactful. And not only is it one of the most popular eCommerce platforms on the market, but it’s also well supported and a breeze for you to use.


Need more? Go hybrid: our most powerful solution

Our unique hybrid Ecommerce solution combines Umbraco with Shopify, the eCommerce platform of choice. This proven solution offers the perfect balance of best-in-class ecommerce functionality, with the unrestricted, creative freedom of Umbraco’s content management system. 

This easy to manage and expandable solution means your customers can simultaneously explore your brand story; diving deeper into themes of provenance, heritage, values - whilst allowing repeat visitors who know they want, to quickly browse/checkout.

Umbraco + Shopify

Don't see your CMS - don't worry, we've got you covered

Looking to make a strong impact online? We are very capable in building remarkable websites using other platforms such as SilverStripe, Magento, and Drupal CMS systems in addition to managing custom platforms. Whatever the platform, our team is dedicated to creating digital experiences that inspire and convert, aligning with your goals and driving measurable results. 

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37 Otago St, Glasgow

Support + health checks

At Radiator, we strive for long-term relationships.

A successful digital presence does not end at launch but relies on your website’s ability to continually attract, engage and convert more users – building your brand, authority and sales over time.  

Our website support in conjunction with our long-standing partner, Rackspace means your website’s speed, stability, security and availability are the levels you and your user expect. Horizon scanning sessions ensure your site is ready to deal with the latest trend, update, or legislative shift. And round-the-clock, industry-leading website monitoring provides our clients the support and peace of mind they need.

Patching + Security Updates

We know what makes the perfect blend. Hand crafted user experiences as unique as your brand supported by intelligent marketing campaigns to drive exposure, lasting connections and results.

Dedicated Cloud-Based Hosting

Great work relies on collaboration; fusing our passion and ambition. We’ll grasp your story and goals before crafting and refining your brand or website concepts that make you feel assured and ahead of the pack.

Google Analytics + Data Studio

Great work relies on collaboration; fusing our passion and ambition. We’ll grasp your story and goals before crafting and refining your brand or website concepts that make you feel assured and ahead of the pack.


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